If you wish to return a purchased item, you can do so within 14 days of the delivery date. Please attach the original proof of purchase to the returned product. Please remember that personalized products are not eligible for returns. This includes items such as those with custom dedications, pictures framed at the customer’s request, including frames that are available for purchase in our store, as well as custom-ordered frames.

The product must be in its original condition, meaning it should have the original packaging, show no signs of use, not be damaged, and be returned in the condition it was sent. If you receive a damaged item, don’t hesitate to get in touch with the courier company immediately to report the damage and seek compensation.

Although it is not mandatory, we would be grateful if you could provide a reason for the return when doing so. We want our products to meet your expectations, so any suggestions are welcome.

We will refund all payments received from you, including delivery costs (except for the additional costs arising from your choice of a delivery method other than our least expensive standard delivery option), without undue delay, no later than 14 days from the day we receive the returned goods from you (there are exceptions described in section 8.2 in our Terms & Conditions). The refund will be processed using the same method of payment that you used for the initial transaction unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of the refund.

For more terms and details, please visit our Terms & Conditions.

Return forms:

ENGLISH version is available HERE

GERMAN version is available HERE

FRENCH version is available HERE

ITALIAN version is available HERE

SPANISH version is available HERE

POLISH version is available HERE

ROMANIAN version is available HERE

DUTCH version is available HERE

CZECH version is available HERE

SWEDISH version is available HERE

PORTUGUESE version is available HERE